Innoveer’s CRM Excellence Framework
"What do you want to do with CRM?" Instead of asking that question, Innoveer’s CRM Excellence Framework helps you understand what you should do.
Built by distilling and benchmarking best practices from hundreds of organizations over 13 years, Innoveer identifies the most direct path to CRM results. All of Innoveer’s CRM projects, whatever the business, functional or technical requirements, aim to help organizations grow, increase efficiency, or improve the customer experience.
Superior CRM Results
Regardless of the capability -- lead management, territory management, social business integration, case management or data integration -- Innoveer can help. Work with Innoveer to ensure that you achieve your business requirements, while remaining poised to address tomorrow’s challenges.
Innoveer’s Framework helps companies push cloud CRM further by improving:
- Quality: Set the precise project scope, maximize quality and avoid rework based on proven strategies and best practices
- Speed: Rapidly configure and deliver required functionality with Innoveer’s consultants who know “what should be next”
- Productivity: Work faster, smarter and more efficiently with our Framework as the foundation
- Innovation: Identify faster, smarter and better improvements using Innoveer’s senior staff and years of experience
The Value of CRM Perspective
Innoveer offers many different types of services. Our strategy workshops for CRM, marketing, sales, service and social business help identify business goals and requirements, and benchmark current capabilities against industry best practices. We show you whether you’re developing, competitive or world-class in multiple domains. Then we create a plan for moving forward, starting with focusing on the next “best step” to make your program more effective.
Take the Next Step: Implementation
Beyond strategy services, Innoveer offers countless implementation offerings based on our best practices and 1200+ engagements. These projects range from rapid implementation of marketing, SFA or service to global rollouts of CRM across complex organizations. You benefit by gaining working cloud CRM applications – using Salesforce.com or Oracle CRM On Demand – in less than four weeks, at a fixed cost and configured to your precise requirements.
Industry-Leading Project Success Rates
Backed by Innoveer’s 13+ years of experience, our CRM experts are skilled at rapidly creating CRM plans and implementation programs that deliver specific business results. Innoveer’s secret? Ensuring success means always starting small and with a rapid planning exercise. This crucial step -- often overlooked, but required before implementing Salesforce.com, Oracle CRM On Demand or any tool in the broader CRM ecosystem -- reduces costs, risks and user resistance.
Innoveer worked with one of the world's largest computer hardware companies to improve their customer's experiences when interacting with their field service personnel. We helped them deploy a new customer service application that would enable them to better identify their top customers and respond to cases within the terms of their SLAs. All of this added up to happier customers and higher retention.
Contact Innoveer for answers
Discuss specific CRM goals and requirements or see a demo. Understand what business outcomes you can achieve with new CRM capabilities.